CANCELLATION POLICY

Halo Essentials Studio | Appointment Policies Where luxury meets care, and clarity creates peace of mind. At Halo Essentials Studio, your appointment time is reserved exclusively for you. To ensure fairness, consistency, and respect for both client and provider time, the following policies are strictly enforced. All guests are required to review and electronically sign these policies prior to receiving services. Failure to do so will result in automatic cancellation of your appointment. ⸻ LATE POLICY Please arrive on time to ensure the best possible service experience. • A 10-minute grace period is provided • Arrivals 10+ minutes late will incur a $10 late fee • Arrivals 15 minutes or more late may result in appointment cancellation, and the applicable cancellation fee will apply • Appointments cannot be rushed or extended due to late arrival Communication is key. If you are running behind, please notify us as soon as possible. ⸻ RESCHEDULING & CANCELLATION POLICY • Cancellations made within 48 hours of your scheduled appointment are charged 50% of the service cost • Cancellations made within 24 hours or same-day are charged 100% of the service cost • No-call / no-show appointments are charged 100% of the scheduled service and may result in restricted booking privileges Appointments booked less than 24 hours in advance are still subject to all rescheduling and cancellation fees. ⸻ REBOOKING POLICY Any outstanding balance must be paid in full before another appointment can be scheduled. Repeated late arrivals, cancellations, or no-shows may result in limited or denied future booking privileges. ⸻ PAYMENT OPTIONS We accept: • Cash • Tap-to-pay • All major credit and debit cards ⸻ REFUND POLICY Due to the nature of personal care services, all sales are final. ⸻ FACIAL APPOINTMENTS • Facial services may be rescheduled once • Reschedules made more than two days out require a new deposit • Please arrive makeup-free • Discontinue use of AHAs, BHAs, or retinol at least 48 hours prior to your appointment for optimal results ⸻ Halo Essentials Studio reserves appointment times exclusively for each guest. These policies allow us to maintain a calm, intentional, and respectful environment while delivering elevated care. Thank you for respecting our time and allowing us to serve you with excellence.